Q&A: Dr. Marlene Capps

Chief Medical Officer,
Bon Secours Mary Immaculate Hospital


What healthcare trends do you see for 2018?
Consumerism will continue to dominate. Patients continue to become more engaged with their care, will become even more cost conscious, and look for ways to have more convenient care. People want what they want, where they want it, they want it now, and they want a great experience!

We recognize that there will continue to be a shift of care to outside the walls of the hospital. However, as our population ages and continues to have more complex health issues, hospitals will still be an important part of the delivery system.

More shifting to outpatient: One of those shifts will come in early 2018 as outpatient knee replacements will become more common. Joint replacement programs with extensive experience, like the program at Mary Immaculate, are well positioned to be the leaders in this trend. The minimally invasive surgical programs, as well as robotic surgery programs like the ones at Maryview and DePaul, and coming soon to Mary Immaculate, will continue to provide more surgical procedures in the outpatient setting allowing patients to recover in the comfort of their home.

How does technology help?
Bon Secours was recently recognized as a “most wired” health system and we anticipate that we will become “more wired.” We will continue to focus on using technology to improve patient safety, share best practices, improve outcomes, improve the patient experience, improve access to care, and give patients greater access to their health information.

What about telemedicine?
Bon Secours continues to expand this tool as a way to improve access to care. From emergency departments offering faster stroke assessments to offering specialty care not traditionally available at smaller community hospitals, to a Bon Secours 24/7 app, telemedicine is helping us provide better access to services and provide more timely care.

What about the cost of care?
With consumers increasingly footing more of their health plan premiums and more out of pocket co-pays, we will see more focus on wellness, prevention, and ensuring that the patient has a great experience.